Legal

Legal & Ethics

Summary versions of the policies that govern how we work. Full documents are issued with your engagement letter.

This is a demonstration interface. The text below is illustrative placeholder content for design review. It is not legal advice and does not constitute an enforceable policy. Have a qualified advocate draft the real documents before launch.

Privacy Policy

What we collect

Your account details, KYC documents, the case brief you submit, and the findings our investigators record. We collect only what a specific parameter in your chosen package requires.

How we use it

Solely to carry out the verification you requested, to issue your report and invoice, and to meet our record-keeping obligations. We do not sell data, build profiles for advertising, or reuse case data for any other client.

Who can see it

The assigned investigator, the reviewing analyst and the case desk. Access is role-based and every view of a report is logged. Reports are released only to the account holder who raised the case.

Retention and deletion

Case files are retained for the statutory period after closure, then deleted. You may request earlier deletion from your Profile page; we confirm every deletion in writing.

Terms of Service

Lawful basis is your responsibility

By raising a case you confirm you have a genuine, lawful reason to request the verification — an actual or proposed matrimonial connection. Using this service to stalk, harass, intimidate or discriminate against any person is prohibited and will result in immediate termination without refund.

What a report is and is not

A report states what we were able to verify, with dated evidence, as at the date of issue. It is not a guarantee of a person's future conduct, and the AI risk score is a decision aid rather than a verdict. Decisions you take on the basis of a report remain your own.

Payment and refunds

Packages are charged once per case. If a parameter cannot be lawfully verified we tell you before charging for it. Where a case cannot proceed at all after KYC, we refund the package minus documented field costs.

Onward disclosure

Reports are licensed to you for your own decision-making. Publishing a report, or sharing it beyond your immediate family and advisors, may expose you to liability and breaches these terms.

Code of Ethics

Every investigator is licensed, background-checked and bound by a confidentiality undertaking.
We never impersonate officials, employers or family members to obtain information.
We do not access private financial accounts, phone records, messages or medical data.
We report what the evidence supports, including findings that are inconvenient for the client.
We decline cases where the intent appears to be coercion, dowry leverage or discrimination.
A subject may write to us to know that a check was carried out and to correct factual errors.

Grievance Redressal

If you are unhappy with a finding, an investigator's conduct, or how your data has been handled, write to the Grievance Officer. We acknowledge within 48 hours and resolve within 30 days.

Grievance Officer: Office of the Compliance Head
Email: grievance@kunwartrust.in
Post: KunwarTrust, Andheri East, Mumbai 400069, Maharashtra
Acknowledgement: Within 48 hours
Resolution target: Within 30 days

Contact the Team